Customer Service

Shipping & Delivery
For shipping we are using FedEx or JNE it would take 3 days at least for you to receive the purchased products.
Privacy & Security
we do hate spam like you and will guard all your personal data.
Returns & Replacements
Some items are returnable and some are not. Be sure to ask what kind of jewelry are returnable. We assure you our quality control and packaged carefully. If by any means you're receiving defected jewelry, please do let us know. We will replace your jewelry after you ship us back the defected one.
Ordering
Simply follow the direction with the system inside the site.
Payment, Pricing & Promotions
Currently we have 2 ways of payment. You can pay via paypal or you can transfer through BCA with details:
BCA KCU Tangerang
a/n Indra
a/c 1087519899
Or you can pay through paypal within the site. After the transfer please email to admin@silverosilver.com or you can contact us at +62 21 - 558 6783 from Monday to Friday within 08.00 am - 16.00 pm WIB.
Currently we are not having other pricing or promotion yet. Join our newsletter and we wil update you if we have any new promotion and hot selling offer for you.
Viewing Orders
You can viewing your order by login to your account that is registered in silverosilver.com. If you purchase with guess ID than ask us to email you the invoice with the orders detail.
Updating Account Information
You can update your account information by logging into our site.